Frequently Asked Questions
In this section, we have collected the most prominent questions that may be on your mind about our services, reservations, amenities, and various travel policies. Our goal is to provide an easy and clear experience for all our customers, so we always strive to answer every inquiry accurately and clearly. If you don't find your answer here, feel free to contact us and we'll be happy to help you.
الاسئلة الشائعة
Ticket bookings cannot be cancelled or refunded; however, tickets can be modified up to 6 hours before the scheduled departure time, exclusively at the booking office.
You can change your flight schedule only at booking offices, up to 6 hours before the flight.
We accept cash, credit and debit cards.
Yes, you can change the passenger name 24 hours before the trip date.
You can carry one bag with a maximum of 20 kg.
Yes, we offer special discounts exclusively to students from universities that have an agreement with us.